Apply For Massive MainOne Cable Internship and Permanent Job Recruitment (11 Positions)

MainOne Cable Internship

MainOne Cable is currently recruiting for Internship and Graduate roles. Apply for Massive MainOne Cable Internship and Permanent Job Recruitment (11 Positions vacant).

 

NewsOnline Nigeria reports that MainOne Cable invites application from suitably qualified candidates for the recruitment of graduate jobs and internship opportunities. Applicants who wish to apply for the available vacant positions are required to go through the details on this page. MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the following internship and experienced positions below:

1.) IT Network Administrator

Job Title: IT Network Administrator

Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent

Responsibilities
The IT Network Administrator will be responsible for the following:

  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Liaise with vendors and other IT personnel for problem resolution.
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations
  • Work within the established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team

Qualifications, Skills & Competencies

  • Minimum of HND / BSc. degree in Computer Science or Electrical / Electronics Eng or in a related discipline.
  • Network Documentation skills.
  • Sound knowledge of TCP/IP, IPv4 and CIDR
  • Hands-on experience in Enterprise wireless implementation.
  • Hands-on experience in Routing protocol, OSPF/EIGRP/BGP
  • Experience working with Cisco Identity Services Engine (Cisco ISE).
  • Basic understanding of network services, DHCP, DNS, Proxy, NAT etc.
  • Hands-on knowledge of Cisco routers/switches and Cisco/Fortigate Firewalls.
  • Good understanding of Voice over IP technology and Cisco CUCM (Cisco preferred)
  • Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
  • 5-7 years experience in designing, implementation of LAN/WAN networks, Network and Cyber Security industry experience.
  • Network+ or CCNP in Routing & Switching or Security is required. MCSE certification is a plus.
  • Basic knowledge of Microsoft Active Directory Infrastructure, Windows server operating system DNS, DHCP and Microsoft Exchange Servers

Demands of the Job:

  • Technical & Professional proficiency.
  • Strong coaching and team leadership skills.
  • Very good problem-solving and troubleshooting skills.
  • Excellent customer service orientation.
  • Vendor relationship and negotiating skills.
  • Business communication and project management skills.
  • Process-driven, with strong analytical and planning skills.
  • Ability to communicate effectively with relevant areas of the business.
  • Knowledge of and experience with: Information systems security, Unix/Linux, Windows AD, LANS/WANS; OSI Layer & Network protocols

Application Closing Date
Not Specified.

 

2.) Managed Service Engineer

Job Title: Managed Service Engineer

Location: Ogombo, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

  • The Managed Service Engineer will be responsible for end to end communication monitoring and fault management of all circuits of Managed Services origin in MainOne using various TX, IP, and trouble ticketing systems to support the delivery of his job functions.

Specifically, the Managed Services Engineer will be responsible:

  • Monitor all MainOne Managed Services customer circuits providing a specific update, status, and performance to customer and MainOne internal stakeholders etc.
  • Identify faults or performance issues within the customer network from MainOne’s monitoring tools in accordance with the Company’s standard operating procedure for fault escalation and management.
  • Work with the service desk team to ensure trouble tickets (TT) are opened and updated for every network event within the customer’s managed services network and ensure they are tracked with customers, MainOne internal teams, and MainOne partners till they are closed.
  • Ensure proper technical documentation of the customer’s managed services circuits and network information to aid the effective operation of the managed service.
  • Maintain constant communication through phone calls and emails with the customer taking his complaints and ensuring they are resolved to the satisfaction of the customer using Main One’s standard operating procedures.
  • Run daily, weekly and monthly reports on customer’s network performance and share with customer and MainOne internal stakeholders.
  • Ensure all signed Managed Services SLAs with customer are met.
  • You will be required to liaise and interface with other groups/departments internally and other MainOne partners not limited to her vendors and 3rd Party service providers who are involved in the deployment of the “Managed Service” solutions.

Qualifications, Skills & Competencies

  • Minimum BSC in Electrical Electronics Engineering or Degree in a related discipline.
  • 5-7 years’ experience
  • Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
  • Good knowledge of networking technologies- TCP/IP, BGP, DNS will be an added advantage.
  • Relevant Professional/Technical certifications preferably CCNA & CCNP
  • Good knowledge of Microwave network. Working knowledge of Ubiquiti radios will be an added advantage.
  • Good knowledge of Fibre network and its related carrier technologies e.g. GPON, Media Converter and DWDM.
  • Good communication skills.
  • Good documentation and reporting skills with proficiency in the use of Microsoft Office.
  • Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
  • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
  • Able to work well within a busy team and handle a wide range of issues.
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively seeks ways of improving existing systems and processes.
  • ‘Can do’ attitude.
  • Actively encourage strong working relationships with other teams.
  • Ability to form good customer relationship with the customer.
  • Good technical documentation skills
  • Very good understanding of Main One’s products and processes
  • Eager and quick to learn
  • Outstanding verbal and written communication skills
  • Strong leadership skills
  • Strong commitment to excellence
  • Innovation and creativity
  • Result orientated

Demands of the job:

  • Ability and willingness to work round the clock when required, and meet tight deadlines
  • Good research skills.
  • Ability to pay attention to details

Application Closing Date
Not Specified.

3.) Sales Manager

Job Title: Sales Manager

Location: Port Harcourt – Rivers
Department: Commercial
Job Type: Permanent

Responsibilities

  • The Sales Manager shall be responsible for managing business development and other commercial opportunities within the areas of expansion based on the partnerships with the Mobile Network Operators (MNOs).

Specific responsibilities include to:

  • Uncover new revenue opportunities and entry strategies to penetrate assigned accounts.
  • Serve as the primary contact person for technical and business issues for assigned accounts.
  • Build and create productive customer relationships by partnering with them and understanding their needs.
  • High level interaction and engagement at senior level to drive sales.
  • Develop and make sales presentations on products and services to decision making audiences.
  • Maintain a good level of understanding and knowledge of Main One’s products and services, ensuring that customer enquiries and needs can be captured and dealt with accurately.
  • Follow up with the Technical and other relevant teams within Main One and at the customer’s site to ensure customer solutions are captured accurately requirements are met on a timely basis.
  • Speak positively and enthusiastically about the company and its products and services to ensure that a professional brand image is provided at all times to customers and in the market place.

Qualifications, Skills & Competencies

  • Bachelor’s Degree or equivalent preferably in business management with specialisation in sales and marketing
  • Minimum of 5 years’ industry experience
  • Extensive knowledge of the sectors sales principles and practices
  • Technical and Professional proficiency
  • Excellent verbal and written communication skills
  • Highly energetic self-starter and able to work independently
  • Strong experience in business to business sales
  • Goal-oriented and business negotiating skills
  • Strong customer service and relationship management
  • Good research & report writing skills
  • Good organizational, analytical and creative thinking skills
  • Good presentation skills.

Demands of the Job:

  • Ability and willingness to work  long hours and meet tight deadlines
  • Ability to work under minimal supervision
  • Inter-state travel will be required

Application Closing Date
Not Specified.

4.) Head, Marketing & Customer Experience

Job Title: Head, Marketing & Customer Experience

Location: Lagos
Department: Commercial
Job Type: Permanent
Minimum years of Experience: 15

Responsibilities

  • The Head, Marketing & Customer Experience (HMCE) will oversee the development and implementation of effective strategies targeted at MainOne’s customer segments and requirements, to maximize market penetration, customer growth, and profitability. In particular, the HMCE will provide oversight for Product Development, Marketing Communications, Bids Management and Customer Experience.
  • The HMCE will be responsible for bridging the gap between the customer and the Company, ensuring that each touchpoint across the customer journey is engaging, efficient and effective, leading to increased customer satisfaction, loyalty and success. The HMCE will build strong relationships with customers by gathering customer feedback to gain insights into market requirements and improve the overall customer experience.
  • The role will also oversee the management and marketing of the Company’s products, the creation of high-quality, engaging content and the development and implementation of strategies to ensure a world-class customer experience, to be disseminated across various channels (digital and non-digital platforms) for existing and potential customers.

Specific Responsibilities include:

Marketing (Product Management, Marketing Communications & Bids Management):

  • Develop a detailed marketing strategy for the Company, including propositions for creating customer and Company value.
  • Drive market and competitive analysis, including customer segmentation and penetration plans, and related product positioning.
  • Oversee the design, development and implementation of marketing activities, campaigns and events, to enhance customer acquisition, increase the Company’s share of customer wallet and maximize revenue potentials.
  • Develop clear, comprehensive and compelling product strategic plans and roadmaps.
  • Oversee and take responsibility for product life cycle management.
  • Oversee the creation of high-quality content and compelling stories that reflect the brand image and provides insightful thought leadership to various customer segments, including senior business decision makers.
  • Design and establish style guidelines and standards for texts and illustrations to meet business needs.
  • Maintain the corporate brand and ensure periodic brand presentation refresh.
  • Develop and track budget performance, ROI and other metrics and success criteria for all marketing programs and activities.

Customer Experience:

  • Champion and implement strategies to consistently drive customer value, improve customer relationships, satisfaction, retention and loyalty.
  • Map the customer journey from lead to cash and identify opportunities to proactively intervene on customers’ behalf.
  • Develop listening points in the customer journey, define segmentation of the customer base and varying strategies identifying opportunities for continuous improvement.
  • Guide the team in the effective resolution of customer issues and handle any escalations.
  • Lead continuous improvement in customer service culture to ensure that MainOne and its employees exemplify optimal service delivery at all times.
  • Collect, analyze, and interpret customer data and feedback   to identify requirements and information for optimizing customer experience.
  • Utilize CRM, portals and other digital tools to enhance customer experience and relationship management processes.
  • Measure and track the Company’s Net Promoter Score (NPS) and churn rates; and implement initiatives to consistently improve these metrics.

General Responsibilities
The HMCE will also:

  • Serve as the Company’s main brand promoter and ensure that key initiatives and programs consistently reinforce and renew its corporate brand value and identity.
  • Ensure continuous review and assessment of the effectiveness and efficiency of the department’s policies, procedures and processes and identify improvement opportunities.
  • Prepare and monitor the department’s annual budget.
  • Manage the hiring and training of Marketing and Customer Experience personnel to ensure effectiveness.
  • Monitor and stay abreast of industry, local and global developments, trends and events to ensure that the Company is able to maintain and sharpen its competitive positioning and advantage.
  • Perform other duties as assigned by the Chief Executive Officer.

The responsibilities defined above span across the business across West Africa and International markets.

Qualifications, Skills & Competencies

  • Bachelor’s Degree in a relevant discipline
  • Post-graduate and/or relevant professional qualifications will be an advantage
  • At least fifteen (15) years’ work experience in Marketing and/or Customer Experience with at least six (6) years at senior management level
  • Experience in Product Development methodologies and processes
  • Strong Project Management skills, with experience in managing multiple complex projects and influencing senior stakeholders.
  • Ability to craft communications strategies, to respond to business goals and objectives, and present with clarity to key stakeholders
  • Experience in information technology related businesses
  • Strong customer journey mapping skills
  • Excellent verbal and written communication skills
  • Impeccable interpersonal and relationship management skills
  • Strong critical thinking, problem solving, creativity and innovation skills
  • Strong leadership skills.

Demands of the Job:

  • Ability to function under pressure and manage conflicting priorities effectively.

Application Closing Date
Not Specified.

5.) HR Intern

Job Title: HR Intern

Location: Lagos
Department: Corporate Services & Development
Job Type: Contract
Slot: 2

Responsibilities

HR Intern (Recruitment and Performance Management)

  • The HR Intern (Recruitment and Selection) will provide administrative support for Main One’s recruitment activities facilitating the timely placement of the right candidates with the company. The HR Intern will also support the performance management function.

Specific responsibilities shall include the following:
Recruitment and Selection:

  • Support hiring units to make requisitions on the Company’s Recruitment Portal.
  • Ensure all assigned roles have a detailed JD.
  • Post internal and external vacancies .
  • Source for potential candidates for assigned cadres through online channels (e.g. social platforms)
  • Maintain an unsolicited CVs database by reviewing weekly the general HR mailboxes for unsolicited applications and CVs, screening and sorting suitable CVs for further review.
  • Conduct initial CV sifts and shortlist candidates for assigned grade levels.
  • Conduct first level telephone interviews to screen candidates when required.
  • Shortlist and summarize CVs for easier evaluation before sending to hiring departmental heads.
  • Administer psychometric tests or similar tests that assess the applicant’s personality fit for all sales candidates.
  • Coordinate assessment tests and interview sessions for successful candidates.
  • Compile test scores/results and upload assessment scripts on the recruitment portal.
  • Coordinate interview sessions for successful candidates.
  • Provide feedback to candidates within the stipulated process turnaround time.
  • Maintain a talent and succession database to create a pipeline for all roles across the company’s functions/departments, especially hard to fill/ critical roles.
  • Draft employment contracts for assigned levels.
  • Obtain and assess credentials of candidates.
  • Support the coordination of the new hire orientation and onboarding process
  • Carry out a quarterly update of the talent database, for hard to fill/ critical roles across the company’s functions/departments.
  • Track recruitment statistics and generate weekly, monthly, and quarterly reports for assigned roles.

Performance Management:

  • Manage and track the receipts of references for confirmation purposes.
  • Follow up with line managers to retrieve probationary reports on employees due for confirmation.
  • Prepare letters of confirmation monthly for approved confirmed employees.
  • Manage the performance management cycle for junior employees (interns and service assistants).
  • Track performance management outcomes for the assigned cadre and ensure they are implemented.

Ad-hoc Tasks:

  • Provide support for HR Special Projects including conducting research as required.
  • Complete other ad-hoc tasks that may be assigned.

HR Intern (Learning and Development)

  • The HR Intern (Learning and Development) will provide administrative support for MainOne’s Learning and Development function facilitating a smooth implementation of the company’s training plan to maintain a skilled and productive workforce.

Specific responsibilities include:
Learning and Development:

  • Coordinate learning and development programs for employees
  • Conduct post training evaluation analysis.
  • Support the implementation of approved trainings, learning and development plans, for employees and teams.
  • Research for and/or develop training materials for in-house courses as required.
  • Support in the delivery of learning and development programs as required.
  • Assign licenses to employees to access courses on the learning hub
  • Tracking of training completion
  • Maintenance of a Knowledge Management/Sharing Database
  • Provide administrative support for ITF submissions
  • Attend to all training related enquiries from employees
  • Keep up to date with developments in learning and development.

Ad-hoc Tasks:

  • Provide support on HR Special Projects including conducting research as required.
  • Complete other ad-hoc tasks that may be assigned.

Qualifications, Skills & Competencies
Qualifications:

  • Bachelor’s Degree in a relevant field of social science or Humanities.
  • At least 1 year of relevant experience is required.

Skills and Competencies:

  • Analytical and problem-solving skills
  • Excellent Communication skills – written, oral and presentation.
  • Interpersonal and teamworking skills
  • Prioritization and time management skills to manage multiple conflicting activities and accomplish the desired end results within stipulated timelines.
  • Interviewing Skills
  • Research Skills
  • Proficiency in MS Office especially MS Excel, Word, and PowerPoint.

Demands of the Job:

  • Constant awareness of sensitivity and confidentiality involved in the function.
  • Ability to follow instructions closely to meet set milestones and deliver on time.
  • High-level of initiative and creativity in discharging assigned tasks.
  • Attention to detail while working in a fast-paced environment.
  • Ability and willingness to work long hours and meet tight deadlines when required.

Application Closing Date

Not Specified.

6.) HR Supervisor

Job Title: HR Supervisor

Location: Lagos
Department: Corporate Services & Development
Job Type: Permanent
Minimum years of Experience: 7

Responsibilities

  • The HR Supervisor shall assist to plan and implement effective human resource policies, procedures, processes, and employee engagement programs that will support the realization of the corporate strategy. The HR Supervisor shall also maintain good communication and positive relationships with employees to attend to their HR needs and promote employee satisfaction.

Specific responsibilities shall include the following:
Compensation and Benefits:

  • Plan and direct programs relating to compensation and benefits, including policies, objectives, initiatives and the overall design, implementation, communication, and administration of these programs.
  • Ensure timely and effective administration of monthly payroll and statutory remittances – Pensions, Taxes (where required) and Pensions.
  • Ensure accurate and timely payment of quarterly Sales Commissions.
  • Ensure effective HMO administration, leave administration, exit management, preparation of exit letters, computation and payment of exit benefits.
  • Evaluate competitiveness of present programs through research, surveys and trend analysis leading to appropriate recommendations.
  • Champion the consistent administration of the Company’s compensation and benefit programs in compliance with approved company policies and governmental regulations.

Employee Engagement:

  • Assist with the development and implementation of HR practices which encourage employee engagement and involvement.
  • Research on current HR trends and practices in employee engagement and distill key learnings for MainOne.
  • Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes.
  • Assist to articulate and develop HR policies to ensure they are relevant, responsive, up-to-date, and properly understood organization wide.
  • Ensure that HR policies, practices, and procedures are properly and consistently administered and lead to fair and consistent treatment of employees.
  • Administer efficient working of all team member services and develop effective programs for all employee programs and manage all communication, including the TERRIFIC newsletter, with employees in compliance with all policies.
  • Assist with the development and implementation of HR practices which encourage employee engagement and involvement.
  • Provide key HR operational information to facilitate informed strategic decision making and control.
  • Assist to articulate and develop HR policies to ensure they are relevant, responsive, up-to-date, and properly understood organization wide.
  • Ensure that HR policies, practices, and procedures are properly and consistently administered and lead to fair and consistent treatment of employees.
  • Provide technical support to all internal and external programs and maintain effective professional relationships with all employees, develop and implement various personnel programs and recommend ways to reduce cost.
  • Participate in other HR initiatives as may be required.

Human Resource Information Systems (HRIS):

  • Direct the maintenance of the Company’s HRIS, Human Manager, and fully utilize it to the Company’s advantage.
  • Assist to coordinate the development and maintenance of specialized human resource information and measurement/reporting systems
  • Ensure the effective management of the company’s Human Resources Information System.
  • Maintain employee-related databases and ensure accessibility of all required employee information.
  • Prepare and analyze reports necessary to carry out the functions of the department and the Company.
  • Prepare periodic reports for management as required.

HR Analytics Reporting and Special Projects:

  • Provide Workplace analytics reporting.
  • Track and provide monthly/quarterly report on employee attrition
  • Research on current trends and practices in HR analytics.
  • Provide recommendations on relevant HR analytics to aid management decision making.
  • Develop relevant HR analytics templates and reports as required.
  • Research on and make appropriate recommendations for HR special projects.

Qualifications, Skills & Competencies
Qualifications:

  • Bachelor’s degree in a relevant discipline
  • Membership of a relevant professional body will be an added advantage
  • At least 7 year of relevant experience in in HR management

Skills and Competencies:

  • Analytical and problem-solving skills
  • Excellent Communication skills – written, oral and presentation.
  • Interpersonal and teamworking skills
  • Prioritization and time management skills to manage multiple conflicting activities and accomplish the desired end results within stipulated timelines.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Thorough understanding of compensation administration.
  • Change management skills
  • Research skills
  • Proficiency in MS Office
  • Demands of the Job
  • Constant awareness of sensitivity and confidentiality involved in the function.
  • High level of initiative and creativity in discharging assigned tasks.
  • Ability and willingness to work long hours and meet tight deadlines when required.

Application Closing Date
Not Specified.

7.) Data Centre Service Engineer

Job Title: Data Centre Service Engineer

Location: Ogombo, Lagos
Department: Technical
Number to Hire: 2
Job Type: Permanent

Responsibilities

  • The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.

Other Responsibilities will include;

  • Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
  • Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
  • Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
  • Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.

Qualifications, Skills & Competencies

  • Bachelor’s Degree in Computer Sciences, Information Management or related engineering field is preferred
  • 2 years’ experience in the data centre or IT Facility operations
  • Excellent verbal and written communications skills
  • Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems.

Demands of the Job:

  • Regular interaction with customers or other stakeholders.
  • Ability and willingness to work extra hours when required.

Application Closing Date
Not Specified.

8.) Cloud Operations Analyst

Job Title: Cloud Operations Analyst

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

  • The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

The specific responsibilities shall include to:

  • Provide timely L2 issue resolutions and support to cloud customers.
  • Ensure day to day operations and maintenance of the cloud infrastructure.
  • Identify, recommend and implement potential improvements to service efficiency.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

Qualifications, Skills & Competencies
Qualifications:

  • Bachelor’s Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of 4 years’ experience in virtualization & Cloud technologies.

Skills & Competencies:

  • Strong documentation skills.
  • Excellent customer engagement skills
  • Strong Cloud experience (Azure or AWS).
  • Excellent oral and written communication skills.
  • 4 years’ experience with Microsoft Systems Center 2012
  • PowerShell scripting experience will be an added advantage.
  • Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
  • Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.
  • Networking and system security experience will be an added advantage.
  • Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.

Demands of the Job:

  • Prioritizing skills
  • Ability to take ownership
  • Problem solving and Troubleshooting skills
  • Ability to work under pressure

Application Closing Date
Not Specified.

9.) Cloud Support Officer

Job Title: Cloud Support Officer

Location: Lagos
Job Type: Permanent
Department: Technical
Slot: 2 Openings

Responsibilities

  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24 / 7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide first level support for cloud customer complaints
  • Support ticket / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements

Qualifications, Skills & Competencies

  • Bachelor’s Degree in Computer Sciences, Information Management or related Engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization & cloud environment.
  • Minimum of 2 years’ experience working with Microsoft system centre 2012
  • Experience working on Hyper-V and Active directory
  • Experience with Microsoft public, hybrid and private cloud
  • Experience working with Windows/Linux operating systems
  • Strong Cloud experience skills (AWS or Azure)
  • Powershell scripting experience will be an added advantage
  • Networking experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills

Demands of the Job:

  • Problem-solving skills
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability to work under pressure

Application Closing Date
Not Specified.

 

10.) Building Management System (BMS) Engineer

Job Title: Building Management System (BMS) Engineer

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

  • The Building Management System (BMS) Engineer will be responsible for the day to day operations and monitoring of the MDXi Lekki Data Center, comprising of Data Center electrical & mechanical components such as CHILLERS, CRAC / CRAH VESDA & FM200, Access Control, CCTV, Water Leakage Detection etc., equipment within and outside Lagos. From a technical support’s standpoint, the resource will work closely with technical team.

In addition, the BMS Engineer will be responsible for the following:

  • Knowledge of BMS server, DCIM Server, NVR, CHILLERS, CRAH / CRAC, VESDA & FM200, Access Control, CCTV Systems, HVAC Systems, intrusion detection etc.
  • Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers) Reading and Consumption According to daily, weekly and monthly.
  • Monitoring and reporting of all mechanical systems (Chillers, CRAH / CRAC, AHU, Access Control etc.), daily, weekly and monthly.
  • Preparation and Submission of Daily, Weekly and Monthly Reports.
  • Troubleshoot and fix day to day operational problems pertaining to BMS system.
  • Support for Reviews & Audits, Audit tracker updating and coordination.
  • Ensuring that the team is meeting the SLAs with internal clients in all aspects.
  • You will support and ensure that all applicable security standards – including the ISO9001, ISO27001 (ISMS), PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.

Qualifications, Skills & Competencies

  • B.Sc in Electrical and Electronics / Mechanical / Computer Engineering or other relevant disciplines with at least 2-5yrs work experience.
  • Understanding of electrical, mechanical and telecommunications principles, transmission, and IP networks etc.
  • knowledge of structured cabling.
  • Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player and a positive frame of mind and be open to acquiring new skills

Demands of the Job:

  • Ability and willingness to work long hours and meet tight deadlines.
  • Ability to work under none or minimal supervision.
  • May be required to work weekends and in shifts.

Application Closing Date
Not Specified.

 

11.) Cloud Database & Storage Administrator

Job Title: Cloud Database & Storage Administrator

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

  • The Database Administrator will be responsible for the performance, integrity, and security of databases.
  • He or She will also be involved in the planning and development of the database and storage systems in MainOne, as well as troubleshooting any issues on behalf of the users.
  • He or She will evaluate relevant trends and suggest changes, enhancements/ upgrades, or eliminations to Main One’s existing environment and provide innovative, reliable, and high-quality database solutions for the Company.

The specific responsibilities will include:

  • Design/implement data persistence solutions with the right database solution.
  • Implementation of best practice guidelines and policies relating to databases as well as capacity planning of databases, storage and backup.
  • Ownership of operational stability of business-critical database instances.
  • Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization.
  • SQL and DB performance tuning, reporting and forecasting.
  • Developing and refining of backup procedures and policy.
  • Creating of automation tools for managing relational databases (auditing, account management, backup / restore, discovery, schema deployment)
  • Working with infrastructure owners to test and verify integrity of data archives.
  • Storage management, including storage design, configurations, implementation, additions and consolidations.
  • Storage capacity planning and implementation.
  • Performance monitoring, troubleshooting proactive support and problem analysis as may be assigned by the manager.
  • Managing and supporting the SAN Environment
  • Operation and support of data enterprise backup systems
  • Scheduling of backup jobs based on documented procedures and schedules.
  • Providing improvement feedback on backup procedures and standards.

Qualifications, Skills & Competencies

  • Minimum of BSc Degree in Computer Science or in a related Discipline.
  • Minimum of 8 years in Database Administration
  • Certification in Oracle and SQL Databases
  • Certifications in VMware, EMC and / or other related certifications
  • Virtualization / Storage / Back up Technologies is required
  • Demands of the Job
  • Excellent oral, written communication and presentation skills (at C Level)
  • Experience with Microsoft public, hybrid and private cloud will be an added advantage
  • Must have strong Windows / Linux / Unix skills.
  • Strong storage design and administration is an added advantage.
  • High level of Integrity and professionalism, especially in dealing with highly confidential information.

Application Closing Date
Not Specified.